PayPal Tells Buyer to Crush Antique Violin Rather than Return it
January 5th, 2012
OMG I loathe PayPal. As a seller, you can count on losing your money 99% of the time if a buyer complains about anything. As one seller named Erica found out, if the douchebag that buys your stuff complains that it is a fake, PayPal may even tell the buyer to destroy the item in question rather than send it back to the seller.
As the story goes, the seller sold an antique French violin to a buyer in Canada using PayPal. The buyer said the label inside the violin was incorrect and filed a dispute with PayPal. Rather than gather some facts or just have the buyer return the violin to the seller, PayPal has had the buyer destroy the pre-WWII musical instrument, because that’s how they apparently like to deal with items they think are “counterfeits.” The proud and equally douchebaggy buyer then emailed the seller the photos of the destroyed instrument.
According to the seller, the violin had been examined by a professional and found to be authentic, and improper labels are common in the old violin business. Now the seller is out the money that PayPal took back and the violin because the seller destroyed it. All I can say to the seller is get a lawyer and sue the buyer and PayPal. Why in the name of all that is good and geeky won’t someone step up and offer the world a viable eBay and PayPal alternative?