Owners of first-generation Apple TV set top boxes (sold from 2007 through 2010) have been reporting issues that are keeping them from connecting to iTunes. The issue is said to be affecting users of the original Apple TV around the world. Without being able to connect to iTunes, users can’t buy content and may not have access to all their content.
Users are reporting that none of the normal troubleshooting procedures are fixing the connectivity issue. Neither rebooting nor restoring the set-top box seem to resolve the issue.
In addition, users of the iPhone on iOS6 or older recently found that they no longer had access to FaceTime. Some believe that the two issues are related and some sort of change at Apple has made the errors rear their heads. Some rumors suggest updates to protect Apple servers from Heartbleed led to these problems. Apple had a fast fix for the FaceTime issue with people needing to update their operating system. No such quick fix for the Apple TV has surfaced so far.
Apple hasn’t confirmed the issue officially, and as of this report, the problem appears to be unresolved.