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Less.Mail: Would You Trust AI to Answer Your Emails?

 |  |  |  |  |  October 28, 2014


From time to time, I get some emails that I really, really care about. For example, people who want to donate to the ballet company that I direct or people who want to lend me a Bentley for a week. I can’t say I’d be willing to hand control of answering those over to AI. I want that money, and I want that Bentley. Of course, Less.Mail by Robin Labs isn’t designed to answer all of your emails for you, or even do anything totally autonomously, so it might in fact be a great idea.

less_mail

Robin Labs created Less.Mail to just compose responses to emails, and promises that the responses will work for 80% of your emails. It might be more like 40% of my weird-ass inbox, but for people with more standard occupations it might just work. The upcoming Android app is designed to automatically read emails to you and allows you to respond with brief voice commands. The AI then crafts automated responses based on your answers.

The real question is: would you be comfortable with sending a response generated by an algorithm, or would you end up rewriting all of them because it somehow feels disingenuous?

[via Tech Crunch]



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