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Jawbone Offers UP Buyers Full Refund, No Returns Needed

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Written by Shane McGlaun | December 9, 2011

Back in the summer when we caught our first glimpse at the Jawbone UP bracket it seemed interesting enough. The idea is that the UP can track all sorts of things about you and your health from how far you walk to how long you sleep. It went on sale recently and was met with some harsh criticism.

Apparently, the UP has a tendency to not work for some users. Jawbone notes that it has found that there are a couple of capacitors that are bad in some units and affect performance. If you purchased the UP and haven’t been happy with it, Jawbone announced today that it would give you a full refund.

Even better than a full refund, Jawbone doesn’t want the UP back. You can get your money back and keep the product; it’s rare to get an offer like that. Of course if your UP isn’t working, getting a refund and getting to keep the device isn’t as nice as it sounds, since you’re still stuck with a broken gadget. I wonder if Jawbone will fix the device and offer it up for sale again, since it did actually sound pretty cool.