A recent Sky News exposé gives PC repair shops a bad name. A really, really bad name. Sky News conducted a test of 6 repair shops in London. They intentionally broke a laptop by loosening a memory chip – a problem whose solution is just the reverse: put it back firmly in place. Then they installed monitoring tools on the laptop to see what technicians would do with the computer. By the way, those of you in London, DO NOT HAVE YOUR COMPUTER REPAIRED BY THIS GUY:
The results of the exposé are frightening: of the 6 repair shops, only Pix 4 in Shepherds Bush fixed the problem while the Sky News agent waited. The Pix 4 technician didn’t even ask for payment. The other 5 shops did all sorts of jackassery: nearly all of them informed Sky News that the laptop’s motherboard had to be replaced, a false and expensive diagnosis. Worse, the technicians at Laptop Revival in Hammersmith and Digitech in Putney perused the contents of the laptop – Sky News intentionally placed pictures of women in swimwear as well as fake bank details – and copied what they liked. The technician at Laptop Revival even tried to access the fake bank account. Here’s the report:
As the PC Pro article says, please please please back up your data and remove anything sensitive from your computer before sending them in for repairs. And try to get other people’s opinion about a repair shop before entrusting them with your computer, because you never know what’s going to happen if it falls into the hands of jerks like these.